Terms & Conditions

TERMS AND CONDITIONS OF USE

You must be at least 18 years old to place any orders with Software Site. By using the Web Site you acknowledge that you are at least 18 years old.

By purchasing any goods through the Web Site, you make an offer to us to purchase the goods you have selected based on these Terms and Conditions.

We will confirm acceptance of your order when we send you an email confirming payment of the goods you have ordered.  If we are unable to process or accept your order after payment is received we will contact you by email or telephone within 24 hours of purchase.

SALE OF GOODS AND DELIVERY

Upon receipt of payment, for all software application purchases a delivery email containing your license activation key or activated installation file is emailed to your provided email address according to the delivery timeframe displayed at checkout.

Some licenses are an immediate and automated email delivery upon receipt of payment and some require up to 24 hours to process before being emailed.

Some product licenses are processed through the respective publisher directly and maybe emailed direct to the end user within 24 business hours (excluding weekends & public holidays).  Details of expected delivery timeframes are in the listing or checkout page. 

Receipt of the email containing your license activation key and/or activated installation file completes and finalises the delivery of the purchased item.

WARRANTY

Software Site is a reseller of software licenses only.  Our guarantee  is to provide as purchased a valid product license or activated file which will install and activate the chosen program however we cannot make any guarantees into a person encountering issues downloading or running of the installed software program on their device and are not responsible for any technical problems that may inhibit a successful download and installation. 

We are not computer technicians and can offer limited help to address device issues encountered by users when downloading, installing or running any software programs.  

Software Site warrants and guarantees that all provided activation key codes, product codes, serial numbers and activated installation files to be  functional and will validate with their respective manufacturer and publisher. 

Software Site does not and cannot provide warranties for software applications which are copyrighted to their respective publishers and/or manufacturers.

COPYRIGHT

Any software that is made available for download from Software Site is the copyrighted work of its publishers, manufacturers and suppliers.  Use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("End User License Agreement"). An end user will be unable to install any software application that is accompanied by or includes a License Agreement, unless he or she first agrees to the License Agreement terms. The Software program is made available for download solely for use by end users according to the License Agreement. Any reproduction or redistribution of the Software not in accordance with the License Agreement is expressly prohibited by law, and may result in severe civil and criminal penalties.

SOFTWARE RETURNS 

Before purchasing we recommend the following: 

• Assess your own eligibility and identification for the license (where applicable) 

• Review the System Requirements 

• Ensure you know exactly what software applications or programs you will receive and their expected performance. 

Please ensure you choose the appropriate product key and system requirements for installing as there are no refunds or exchanges once a delivery of a license is emailed. 

When buying licensed software you are not buying the software or your copy of it you are buying a license whereby the manufacturer grants you the right to install and run their program on 1-3 computers (depending on the license).  A software license once installed is assigned to the end user. 

It is the buyers responsibility to ensure that they are buying the correct license for their operating system and purpose as due to the security and possible compromise of the license once delivered (unless there is a problem with the license issued) we will not accept the returns or refunds  due to reseller copyright and licensing restrictions. 

In the case of software licensing errors when installing we require a screenshot of the license inserted and the resulting error message to assess and determine if there is indeed a problem or error regarding the license key before any replacement or refund can be issued.   

In cases where there was an error in despatching and the incorrect software license has been emailed we will replace and email the correct license. 

REFUNDS

Any eligible refunds are issued back to the source from which the original payment was made.

PRODUCT INFORMATION

Whilst every effort is made to ensure that all product information and system requirements are correct on this website, we are not responsible for the accuracy of product information supplied to us by the manufacturer/distributor or any other errors unknown to us. To confirm product information, system requirements or for further enquiries we recommend you contact the manufacturer directly or visit their website.

OUR GUARANTEE

Software Site warrants that all software licenses are genuine and as supplied by manufacturer. Licenses are not shared or used by any other user and are unique to the purchaser and will never be onsold.

TECHNICAL HELP

Please read all associated literature, system requirements or manufacturers guidelines before purchasing. We cannot be held responsible for computer or technical problems which may prevent a successful installation. 

Many manufacturers offer free trial downloads so if in doubt you can download and try before you buy.  

We are not computer technicians and as such are not qualified to and cannot offer help or advise in technical issues arising from any problems which may occur.  For help and assistance we recommend you contact or seek appropriate qualified technical assistance.

DISCLAIMER

References to "Software Site"  and all related websites, it's owners and any related companies. 

By using the information, services and products available through this site and downloading any software, you are agreeing to the terms and conditions contained herein. 

This site provides the information, services and products available "AS IS", with no warranties whatsoever. All express warranties and all implied warranties and non-infringement of proprietary rights are hereby disclaimed to the fullest extent permitted by law. 

This site is not associated with the software it provides for download and cannot be held liable for issues or faults that arise from the download or use of the software.

 

MANUFACTURER HELP & SUPPORT

 

Adobe Australia http://www.adobe.com/au/support/

 

Adobe Technical Support Australia: 1800 614 863

 

Adobe Customer Service Australia: 1800 614 863OSOFT (Australia)

 

Microsoft Support Australia http://windows.microsoft.com/en-AU/windows/help/contact-support & http://support.microsoft.com/?ln=en-au 

 

Microsoft Technical Support Via the support website: http://www.support.microsoft.com 

 

Microsoft By phone: By phone: 13 20 58 (Australian phone number. Call charges will apply. Please contact your service provider for details.)

 

Corel Australia: 61 2 8006 1563

 

Corel Technical Support http://www.corel.com/corel/pages/index.jsp?pgid=800170C (Australia)

 

Norton Technical Support (Australia): 1800 680 026.NCE

 

Nuance Australia Support site: http://australia.nuance.com/support/

 

Nuance Australia Phone contact: Phone: +61 2 9434 2300KASPERSKY (Australia)

 

Kaspersky Australia Phone Contact: 1300-930-655

 

Kaspersky email support: support@kaspersky.com.au

 

Kaspersky support: https://www.kasperskyanz.com.au/supportCONTACTS

 

Adobe 1800 614 863

 

Avid 1300 734 454

 

Corel 02 8014 4927

 

Kaspersky 1300-930-655

 

Microsoft 13 20 58

 

Nuance 02 8223 9582

 

Pinnacle 02 8307 3811