Software Sites commitment is to prioritize our customers and go the extra mile to assist you with any concerns. Customer satisfaction is our top priority, and we take pride in delivering a 5-star service. We are dedicated to resolving any issues related to our products, services.
AUSTRALIAN CONSUMER LAW
Our consumer guarantee rights are not limited to 30 days and may continue for a reasonable period depending on the product, price, representations made and other circumstances.
If you believe that your purchase fails to meet one or more of the consumer guarantees, then you may be entitled to a refund or remedy.
A refund or replacement is offered for all digital download sales that fail activation within 30 days of receipt.
WARRANTY
All downloads and license keys include 30 Days Warranty. If your product key is invalid upon delivery or cannot be activated or redeemed in accordance with the applicable product requirements, please contact us within 30 days of purchase. Where appropriate, we may provide a refund, technical assistance, a replacement product key, or another available remedy.
OUR GUARANTEE
We offer a 100% guarantee that all licenses and software activations to be active at point of sale and delivery. We will refund or replace any license that is found to be invalid upon receiving screenshots depicting the inserted product key/license and the resulting error message received.
REFUNDS & RETURNS
Software Site must be advised of any claim for a full, part refund or digital key replacement within the 30 days warranty period and must provide screenshots of the inserted product key when attempting activation and any resulting error messages. Upon approval refunds will generally be issued to the original payment method used for the purchase within 1-2 days however processing times may vary depending on your payment provider or financial institution.
RETURNS
Digital product keys supplied and accompanied screenshots of product key/license and the resulting error message/s to be returned free via email for approval.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
If you receive a product that is faulty, damaged, incorrectly supplied, or materially different from its description, please contact us as soon as reasonably possible. Depending on the circumstances and applicable law, an available remedy may include technical assistance, repair, replacement, price reduction, partial refund, full refund, or another appropriate remedy.
RESPONSIBILITIES
Software Site is not responsible for the running or operation of software programs or compatibility with the device or other applications that may be installed other than the warranty provided. It is the buyer’s responsibility to ensure that they have chosen and are buying the correct software application for their needs, operating system and is compatible and will not conflict with other software installations.